How it Works

How Ordering Works

Ready to Order?

Ordering is easy!

1. Visit our Online Ordering page.

2. Choose Pickup or Delivery.

3. Select your preferred pickup or delivery date and time.

4. Browse our menu, add your selections to your cart, and complete checkout.

Orders may be placed up to 90 days in advance.

Pickup Information

Pickup is at our commercial kitchen:

300 East 2nd Street
Frederick, MD 21701

Every order is handcrafted fresh and scheduled within a specific production time slot. Please plan to arrive at your selected pickup time. If your order is completed ahead of schedule, we will send you a message letting you know it is ready for pickup.

Parking is available in the small gravel lot beside the building, as well as on the street.

Delivery Information

We offer local delivery, with delivery fees automatically calculated based on the mileage from our commercial kitchen.

When your order is on its way, we will send you a message letting you know our driver is en route. Please keep in mind that your delivery may be one of several scheduled stops along the route, so arrival times may vary slightly.

Special Requests

If you have a special request, please contact us before placing your order. We are happy to accommodate requests whenever possible; however, some customizations may require an additional fee.

Questions?

If you have questions about your order, need assistance, or are interested in our catering services, custom orders, or one of our grazing table experiences, we'd love to help.

Please email us at letsgathercatering@gmail.com.

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Cancellation & Rescheduling Policy

All orders are prepared specifically for your scheduled date and time. Because we reserve kitchen space, purchase fresh ingredients, and plan staffing and preparation based on confirmed orders, all payments are non-refundable.

More than 5 days before your scheduled order:
If your plans change, we are happy to move your order to another available date or time. Rescheduling is based on availability and must be arranged with Gather in advance. Payments will be transferred to the new date rather than refunded.

Within 5 days of your scheduled order:
Orders cannot be refunded, rescheduled, or credited. At this point, kitchen space and preparation have been committed and food and supplies may have already been purchased.

If Gather is unable to fulfill your order due to circumstances on our end, you will receive a full refund.

By placing and paying for an order, you agree to this cancellation and rescheduling policy.